IC Insider

No, IC Insider is a 3rd party company that has partnered with travel companies to give guests that book direct personalized rewards to enhance their experience before, during, and after their stay.

After you make a direct booking on the hotel website, you will be prompted to select rewards. Please note all rewards are released the day before check-in, so you should make any changes to your selections before that time.

Instructions on how to redeem rewards will be emailed to you before your check-in date.

IC Insider offers a wide variety of rewards that can be redeemed within the U.S. or internationally.

Yes, you can change your rewards up to 2 days before checking in by clicking the “Select New Rewards” button in the confirmation email from [email protected].

Each reward has its own timeline. The confirmation email will include instructions that explain how soon the reward will need to be redeemed.

Please reach out to [email protected] with any questions. Someone from the team will get back to you within 1 business day.

You must book directly on the hotel website to be eligible for rewards.